Your Needs.
Our Priority.
Every Step Of The Way.
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Thorough Onboarding And Continuous Support.
Every one of our contractors is walked through  our onboarding process step by step, whether in person or over the phone, to suit each individual’s  needs. Our aim is to ensure that each
contractor enters every contract with
absolute clarity.
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Here’s What You Can Expect:
Dedicated UK based customer support team available 24/7 on +44 1524 231199.
Face to face discovery introduction sessions for every contractor and agency partner ensuring the right support tailored from day one.
We act as true consultants. With extensive experience in your industry we provide tailored advice from a position of first hand knowledge.
Dedicated account team to support with both sector and functional knowledge (HR / Payroll / Tax and Accountancy).
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100%
Agency Retention Rate
A Seamless Service For Complete Peace Of Mind.
Partnering with Honest Payroll should be straightforward. That’s why we created the Honest Journey. Our seamless process integrates perfectly with each agency partner’s service, ensuring exceptional delivery for every contractor. With our extensive experience in recruitment, payroll, accountancy, and legal provision, we prioritise the needs of both parties, always.
The Honest Journey For Contractors:
1. Discover:
The start of the Honest journey. This is where we make contact (in the most effortless way) to collate your details and complete the onboarding process with you (the contractor).
2. Identify:
Once your needs have been clarified and Payroll service agreed we will send you the registration pack.
3. Agree:
On completion of your registration we will enter all your information onto the Honest Payroll system ready for your first payment.
4. Engage:
Your agency will then be informed that registration is complete and you are ready to start the contract and most importantly get paid.
5. Review:
To ensure we maintain (and we hope exceed) your expectations, we keep in close contact with you. We will call after your first payment, and then agree regular check ins to give you confidence in the service you are receiving from us. Rest assured, we are always on hand 24/7 should you have any questions.
Frequently Asked
Questions.
Have any questions? Below are our most frequently asked questions. If you are still looking for details, please reach out to us on Whatsapp!
What is an Umbrella Company?

An umbrella company is a business that employs workers who work on temporary contract assignments, usually through a recruitment agency. The umbrella company acts as an intermediary between the worker and the end client or agency and takes care of the worker's payroll and taxes.

How does your payroll process work?

Contractors submit their timesheets to their agency. The agency compiles this data and when pay date is due, sends this timesheet data through to us.

We process the payroll via MyDigital Accounts software based on the timesheet data we have received and then process a payment to your bank account.

When will I receive my payslip?

When we run a payroll, your payslip is generated by our accounting system and an email is sent out automatically to the email address you have provided upon registration. Your payslip will be password protected and this password will be your date of birth, in DDMMYYYY format. We also have a Portal that you can access historic payslips, P45s and P60s on. You will be sent an email with a portal link when registered.

What date will I get paid?

Our pay dates differ depending on which agency you contract through. We operate Weekly, Biweekly and Monthly pay dates, again depending on agency. Please contact us, via email, WhatsApp or telephone, if you are unsure of when you should be paid.

Do you provide a workplace pension?

After 12 weeks of continuous employment, we are legally obliged to auto enrol you into a workplace pension. This pension is held with our pension provider Penfold. Penfold will email you when you are first enrolled and this email is confirmation of the enrolment, with a link to Opt-Out if you choose to. Penfold have a Pension Hunter system, where they will take on any previous pensions you have paid into.

Why am I paying employers national insurance?

The agreed assignment rate is different to your gross pay rate when working with PAYE deductions. The assignment rate includes your gross pay rate and the statutory Employment costs. The assignment rate is charged to the end client for the work you have carried out. We then make sure that all the statutory employment costs are deducted. If you would like a breakdown of your take home pay, please let us know and we can provide you with an illustration.

What bank account should I use?

We can pay into any bank account that you wish, however, with international payments, please take into account that it can take up to three working days for payments to reach you, so we do recommend a UK based account, if you have one. A UK bank account would also not incur any bank charges.

What Our Contractors Say:
Graham Maciver, Contractor.
“Having worked with Honest Payroll a while now, I have found them and their service second to none. Always on hand and payment always on time with no hassles and no dramas, I could not recommend them enough and I look forward to continuing to work with them. Honest Payroll – 10/10 all day, every day.”
Beverley Emmerson, Contractor
“Brilliant service. Highly recommend. Very easy to get setup, all questions responded to exceptionally quickly and most importantly, payment has arrived in my account right when I’ve been told it would. Highly recommend!”
Loretta Barnet, Contractor
“Having dealt with Honest on a number of occasions they are everything they promise and more. They offer an upfront and easy to understand solution, that meets alls the requirements needed for a contractor to get paid compliantly and for a very reasonable cost. The service you receive once you become a client of Honest payroll is first class, always available to speak and answer any questions as well as providing what I feel is a best in class portal. Honest By Name, Honest By Nature.”
Our Guarantee.
We guarantee that
you’ll be back
for your next assignment.